Shipping Policy

• Freight Service
• Shipping Charges
• Place Order by Phone
• Place Order by Email
• Place Order by Mail
• Damaged Shipments
• UPS Time in Transit Map

Your billing address must match or your order will be denied. This is to prevent fraud and to guarantee delivery to the correct address. Please contact us if you are experiencing trouble ordering. 

If your verified billing address is different from your shipping address we will require a copy of the credit card and your driver's license before we can release your order. We will hold your order until contact is made. We will email you an authorization form you can fill out and return to us via email or fax.

All packages ship discreetly in plain packaging to prevent theft during transit and high value packages over $200 will require a signature to release delivery. You may request to remove the signature confirmation during checkout. Once your order has shipped we cannot remove the signature requirement.

Customer will be responsible for restocking and administrative fees as well as shipping both ways on all refused shipments not marked "due to damage" by carrier and shipments which come back to us due to failed delivery attempts (regardless of reason including invalid address) UPS will make 3 attempts to deliver before returning the packages.

MOST orders ship within 1-4 business days after receipt of payment.

We try our best to get orders processed & shipped the same day, most orders are shipped within 24-48 hours. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from our warehouses, properly pack it in a plain brown box, and have it ready before UPS shows up. If you place an order on Friday afternoon, your order may not get processed until the following Monday.

Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock. If an item in your order is out of stock, we will try to contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available, removing the item from your order, or having your order shipped in multiple shipments we can also help you find a suitable alternative if available. We will do everything we can to ensure that you receive your order as soon as possible.

UPS - United Parcel Service

UPS picks up and delivers packages Monday thru Friday, except for holidays. UPS cannot deliver to a P.O. Box, please contact us if a street address is not available. We will send you a tracking number as soon as your order has been fulfilled. If you'd like to track your package, you can go to the UPS website at www.ups.com
UPS will send tracking information to you via email. UPS has a new program for package tracking. For more detailed tracking and delivery information check out UPS My Choice.

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Freight Service

Large and or Heavy orders will require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs will vary according to size, weight, distance, and delivery location. If necessary we will contact you to discuss freight shipping options. We must have a contact phone number for freight delivery.

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Shipping Charges

Please be advised that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship because of their size and not weight. In some cases, this may mean a second, additional shipping charge added to your credit card. We will contact you for approval before we process any charges. For more information about Dimension Weight calculations for UPS, click this link.

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Our shipping policies and prices are subject to change without notice.

From time to time we have "Free Shipping" promotions. These promotions are intended for customers within the 48 contiguous states. Anyone ordering from outside those states will be subject to shipping charges. When this happens we will do our best to keep your costs low and satisfaction high.

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To place an order by phone:

Call 1-866-509-4339 to place your order with our friendly customer service representatives.

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To place an order by e-mail:

Sales@eHydroponics.com

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To place an order by mail:

eHydroponics.com
60 Old El Pueblo Road
Scotts Valley, CA 95066

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Damaged Shipments

If anything in your order arrives damaged immediately notify the shipper and file a claim. After filing a claim with the shipper please contact us for a replacement shipment. Remember any damage caused in shipping is almost always the fault of the shipper and not eHydroponics. We will assist you with the process if needed.

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UPS Time in Transit Map

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Attention West Coast Customers!

We are now shipping some orders with ONTRAC for our customers in their service areas. The rates for oversized packages are better for you and they guarantee delivery in the western states in 1-2 days. 

California customers will get next day delivery!